This privacy policy (the “Privacy Policy”) sets out the privacy policies and practices for Mist Thermal Sanctuary Ltd. and its subsidiaries and affiliates (collectively “Mist Thermal Sanctuary”) with respect to how Mist Thermal Sanctuary collects your personal information. It also describes how Mist Thermal Sanctuary maintains, uses, and discloses personal information. This Privacy Policy applies to information collected from you by Mist Thermal Sanctuary via this website, www.mistthermal.com, and other websites operated or provided by Mist Thermal Sanctuary and various subdomains (collectively, the “Sites”) and other places where we may collect personal information like industry or networking events. 

This Privacy Policy also sets out how you can access certain information that Mist Thermal Sanctuary may collect about you. In this Privacy Policy, “personal information” means information or opinions about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion as further defined under applicable privacy laws. 

Please note that the Sites may contain links to other third-party websites that are not controlled or operated by Mist Thermal Sanctuary. This Privacy Policy does not apply to such third-party websites, and Mist Thermal Sanctuary is not responsible for the content or behaviour of such third-party websites or the privacy practices of such third parties. Mist Thermal Sanctuary encourages you to request and review the privacy policies of any third parties upon disclosing your personal information to such parties or when visiting such third-party websites. 

Personal Information Protection and Privacy.

Mist Thermal Sanctuary understands how important your privacy is. The purpose of this Privacy Policy is to inform you about the type of personal information we may collect from you, what we intend to do with that information and to inform you of the steps we take to keep your personal information confidential. By using the Site and the services provided therein, you consent to the terms of this privacy policy. If you have any questions or concerns, please contact us and we’ll be happy to accommodate. 

Consent of Collection of Information. 

By submitting personal information to Mist Thermal Sanctuary or any of its service providers, you agree and consent to the collection of your personal information and consent to the use, disclosure and transfer of your personal information in accordance with the provisions of this privacy policy. You may always refuse or withdraw your consent by contacting Mist Thermal Sanctuary at hello@mistthermal.com You understand that if you withdraw your consent, Mist Thermal Sanctuary may not be able to continue to offer its services and provide its information to you. 

Revisions to this Privacy Policy. 

Mist Thermal Sanctuary reserves the right, in Mist Thermal Sanctuary’s discretion, to change, modify, add or remove portions of this Privacy Policy at any time and from time to time, without prior notice to you. However, Mist Thermal Sanctuary will treat your continued use of the Sites following such revision as your acceptance of the revised terms. All revisions will be posted to the Sites and will apply to any personal information collected on or after the date posted. Mist Thermal Sanctuary will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your personal information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law. 

This Privacy Policy was last updated on October 18, 2024. 

What personal information does Mist Thermal Sanctuary Collect and how is it processed? 

Mist Thermal Sanctuary collects your first name, last name, email address, phone number, address, gender, birthdate and any medical conditions you may have. 

Newsletter. 

We will ask for both your name and e-mail address in order to send you our newsletter. We will only contact you through our newsletter for promotional or informational purposes. 

How We Communicate. 

In accordance with everything outlined in this policy, if you do not want to be reached by a certain medium (ie: address, phone, email) please just let us know and we will not contact you by that specific method. 

Third Parties. 

Mist Thermal Sanctuary may work with third party applications in order to provide you with the best services on the Site. These organizations may collect personal information from you in order to provide you with these services including your name and contact information. Specifically, the third parties Mist Thermal Sanctuary works with on the Site are listed below. We’ve included links to their Privacy Policies to ensure you are comfortable using them. 

Squarespace: https://www.squarespace.com/privacy

How will Mist Thermal Sanctuary use your Personal Information? 

Your personal information will be used to provide you with promotional and informative materials and offer and deliver the products and services you can purchase or subscribe to from the Site. 

Specifically, 

• Your name and e-mail address are collected but will not actually be stored on the Site. Any information captured will be processed through third party websites in section 4.d. above. 

• If you subscribe to our newsletter your information will be used to send the newsletter to you; 

• If we send you the Newsletter for marketing purposes, we may use your contact information to send you e-mails about promotions, special events and other marketing information. You can opt not to receive these e-mails from us by either clicking “unsubscribe” at the bottom of the e-mail when you receive it or by sending an e-mail that includes your e-mail address and a request that you not receive our promotional e-mails; and 

• We may use your personal information to respond when you submit a question or suggestion to us, or when you request assistance with the service you purchased. 

• Storing Your Personal Information. Mist Thermal Sanctuary’s web server may store your personal information when you interact on the Site. Mist Thermal Sanctuary will be happy to delete any of your information it holds upon request made by you. Your personal information will be safely disposed of by Mist Thermal Sanctuary by deleting it from its possession. 

• Storing Your Phone Number. Your phone number and address will be kept in the phone or contacts database of Mist Thermal Sanctuary. Wherever it is stored, it will always be protected with a password and will never be shared with third parties without your permission. 

• We Play By The Rules. The Site and Mist Thermal Sanctuary abide by all relevant Canadian laws in all aspects of our operations. As such, we abide by all the rules of CASL (Canadian Anti-Spam Laws) and the Personal Information Protection and Electronic Documents Act (PIPEDA). If you’ve got any questions about our compliance with this legislation, feel free to reach out. 

• Do Not Track Signals. Mist Thermal Sanctuary currently does not recognize or respond to browser-initiated Do Not Track (DNT) signals, as the Internet industry is currently still working on Do Not Track standards and there is no accepted standard on how to respond to such signals. 

• Analytics. The Site does keep the following information from your visits to our webpage: o Visitor information to improve our customer engagement which tells us where and when people visit the Site and how long they stay there; and o IP information for website and server security 

• Cookies. The Site does use ‘cookies’ to keep a record of the number of times you’ve visited the Site and how you interacted with the Site during each visit. In addition to this, the Site also uses cookies which are not absolutely essential for your use of the Site. Your continued use of the Site does serve as consent for these cookies. 

• You might be wondering what a cookie is? Well, it is a small text file that gets sent by the server of the Site to your hard drive and can only be read and interpreted by the Site’s server. No personal information is stored in the cookie and there is nothing on it which can identify you personally. 

• Why do we use cookies? Despite being an awesome word generally, cookies help the Site understand how you interact while visiting the Site, what your preferences are and thus can improve your experience on the Site. If you do not want cookies from the Site, simply adjust the settings in your web browser to disable cookies. This may change the way you access the Site, but of course it is your choice to do so. 

Disclosure of Personal Information. 

Mist Thermal Sanctuary will NEVER sell or license any personal information we collect from you. Mist Thermal Sanctuary is not liable for any disclosure of your personal information by any Third Party, particularly the ones outlined in sections above.